Our Service

Nationwide delivery is offered through the Company's own fleet who provide economical and reliable delivery. We offer you a delivery service that has your convenience in mind. A swift return on your orders is promised – even on those for awkward sizes, pallet collars and packing cases.

We sell direct to the following end user industries:

The Right Choice

Our dedication to optimum levels of production and customer service has won us much work through reputation alone. We are proud to have been trusted with supplying crates and pallets for use in Gulf War operations:

Dear Tim,

I am taking this opportunity to write to thank you and your staff for the prompt and efficient way in which you have responded to meet the needs of Operation Granby. I am equally aware that your staff worked long hours in order that our very tight delivery requirements could be met.

We are all very grateful to you and will you please convey our thanks to all your colleagues and staff.
Best wishes,

C. G. Richards.
(Ministry of Defence).

Heat Treatment & ISPM15

As a result of growing concerns about the spread of pests such as the Asian long-horn beetle and the pine wood nematode, new rules have been introduced to set a uniform standard, applicable in different regions of the world, by listing the allowed treatments.

The standard states that all timber must be heat treated to a core temperature of 56° for no less than 30 minutes. FRC Packaging Limited has the facilities to produce compliant pallets for export and the heat treatment process can be applied either to the timber (prior to pallet manufacture) or to used or recycled pallets.

Problems can arise for exporters when pallets are re-imported into Europe from certain countries. Pallet owners need to prove that their pallets comply with the new phyto-sanitary standards and that they bear a new, internationally recognised mark. Meeting the standards involves rigorous inspections of quality procedures and records. Non-compliance, however, can lead to large fines.

To prevent the risk of customers sending untreated pallets into ‘at risk’ areas, we operate a complete pallet management system where pallets are carefully tracked. We mark our export pallets to show that they comply with the new phyto-sanitary standards and have implemented rigorous checking procedures and systems to demonstrate that this is the case.

Some countries, for example China, still require some back-up certification, known as a Phytosanitary note. This certificate verifies the source of the Heat Treatment. Each batch of Heat Treated pallets has the same unique code as the certificate so they can be easily traced.

Heat Treatment regulations are constantly changing so please call our sales team on 0161 624 5988 for the latest information about using pallets for export. All our wooden pallets are available for heat treatment.

Anyone who is concerned about whether the pallets they are exporting meet the new rules can call us for advice and information on 0161 624 5988 or use the contact form on this website.